Instant Messaging at the Library

Instant messaging is a real time communication tool which is extremely useful in doing research. It is different than traditional channels because it allows all patrons access to library resources from where they're located. For example, students can continue working on a paper instead of having to stop and physically go to a library. Librarians can push down web pages to the customer. It also greatly improves the image of a librarian as a modern tech-savy person instead of their past image.